Privacy Policy
Last Updated: 9/16/2026
INTRODUCTION
STL Wholesale Homes ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
INFORMATION WE COLLECT
Personal Information
We may collect personal information that you voluntarily provide to us when you:
* Submit a support request or contact form
* Request information about our services
* Contact us by phone, email, or website form
* Schedule an appointment or service consultation
This information may include your name, email address, phone number, service address, and details related to your inquiry or requested service.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
* IP address
* Browser type and version
* Operating system
* Pages visited and time spent on pages
* Referring website addresses
How We Use Your Information
We use the information we collect for the following purposes:
* To provide and improve our services
* To evaluate your property and prepare cash offers
* To communicate with you about your inquiry or transaction
* To send you updates (i.e., Appointment Reminder, Appointment Cancellation,
Appointment Rescheduling) and responses
* To analyze website usage and improve user experience
* To comply with legal obligations
* To protect against fraud and unauthorized access
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
SMS/TEXT MESSAGING PRIVACY AND CONSENT
A2P Compliance Statement
STL Wholesale Homes is committed to full compliance with A2P (Application-to-Person) messaging regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, CTIA guidelines, and all carrier-specific requirements effective in 2026.
SMS Communications & Consent
By voluntarily opting in through our website forms, you agree to receive customer care and support SMS messages from STL Wholesale Homes related to your inquiries, appointments, scheduling, and requested services.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Types of Messages and Content
We send customer care and support SMS messages only.
These non-promotional messages may include:
* Appointment reminders and confirmations
* Responses to customer inquiries
* Project and service updates
* Scheduling coordination
* Customer support follow-ups
* Document or photo requests related to active service inquiries
* All messages clearly identify STL Wholesale Homes as the sender and are strictly related to customer-initiated interactions and requested services.
* No marketing or promotional messages are sent.
Message Frequency and Timing
Message frequency varies based on your activity and the stage of your property transaction:
Transactional: Variable frequency based on your active transactions
(typically 2-10 messages per transaction, may vary)
We respect reasonable messaging hours and will not send non-urgent messages outside of 8am-9pm in your local time zone unless you have an active urgent transaction.
Message and Data Rates
Message and data rates may apply as determined by your mobile carrier. You are responsible for any charges incurred from your carrier for receiving or sending text messages. Contact your mobile carrier for details about your messaging plan and any applicable charges. We are not responsible for carrier charges.
How to Opt Out (STOP Commands)
You can opt out of receiving text messages at any time using any of these methods:
Reply STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any message
Call us at (314) 557-5899 to request removal
Email us at [email protected] with your opt-out request
After opting out, you will receive one confirmation message acknowledging your request. You may continue to receive messages briefly as messages already queued are delivered.
How to Get Help (HELP Commands)
For assistance with our SMS service:
Reply HELP or INFO to any message for assistance
Call our support line at (314) 557-5899
Email us at [email protected] with questions
SMS Data Collection and Usage
When you voluntarily opt in to receive SMS communications from STL Wholesale Homes through our support request form, we may collect and use the following information:
* Name
* Mobile phone number
* Email address
Service inquiry details submitted through the form
Consent status and timestamp
Message delivery and opt-out records
This information is used solely to:
* Respond to customer inquiries and support requests
* Coordinate appointments and scheduling
* Provide customer care and service-related updates
* Maintain compliance and consent records
* Honor opt-out requests
* Comply with legal and regulatory requirements
* Mobile information will not be shared with third parties. Text messaging originator opt-in data and consent will not be shared with any third parties.
SMS Data Retention
We retain SMS consent records and related data for:
Active consent: Duration of consent plus 4 years for compliance purposes
Opt-out records: Permanently retained to honor your preferences
Message logs: Up to 3 years for compliance and dispute resolution
Your SMS Privacy Rights
You have the right to:
Withdraw consent at any time without penalty
Access your SMS consent records
Request correction of your mobile number
Request deletion of your SMS data (subject to legal retention requirements)
File a complaint about our SMS practices
To exercise these rights, contact us at (314) 557-5899.
Brand Registration and Verification
STL Wholesale Homes maintains proper brand registration with carrier networks and SMS aggregators as required by A2P regulations. Our messaging campaigns are registered and verified to ensure compliance and deliverability.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
Depending on your location, you may have the following rights:
* Access to your personal information
* Correction of inaccurate information
* Deletion of your information
* Restriction of processing
* Data portability
To exercise these rights, please contact us at (314) 557-5899.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings, but disabling cookies may affect website functionality.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
STL Wholesale Homes
820 S Fillmore Avenue, Kirkwood, MO 63122
(314) 557-5899